Refund and Returns Policy for Avesta Market

Last Updated: April 5, 2025

At Avesta Market, we strive to ensure you are completely satisfied with your shopping experience. This Refund and Returns Policy outlines the conditions under which you may return products and request refunds for purchases made through our website, https://avestamarket.com/. Please read this policy carefully before placing an order.

 

  1. General Conditions
  • Due to the nature of our products (groceries, including perishable and non-perishable items), returns and refunds are limited to specific circumstances outlined below.
  • All requests for returns or refunds must be submitted within the timeframes specified in this policy.
  • We reserve the right to refuse a return or refund if the conditions of this policy are not met.

 

  1. Eligibility for Returns and Refunds

You may be eligible for a return or refund in the following cases:

  1. Damaged or Defective Products
  • If a product is delivered damaged, spoiled, or defective (e.g., broken packaging or expired items), you may request a refund or replacement.
  • Timeframe: You must notify us within 24 hours of delivery.
  1. Incorrect Items
  • If you receive an item that differs from what you ordered (e.g., wrong product or quantity), you may request a refund or replacement.
  • Timeframe: You must notify us within 24 hours of delivery.
  1. Non-Delivery
  • If your order is not delivered by the estimated delivery date due to an error on our part (e.g., lost in transit), you may request a refund or replacement.
  • Timeframe: You must notify us within 48 hours of the expected delivery date.
  1. Non-Perishable Items (Special Cases)
  • For non-perishable items (e.g., canned goods, dry goods), returns may be accepted if the product is unopened and in its original packaging, subject to our discretion.
  • Timeframe: You must notify us within 48 hours of delivery.

 

  1. Items Not Eligible for Returns or Refunds
  • Perishable Items: Due to health and safety regulations, perishable goods (e.g., fresh produce, dairy, meat, frozen items) cannot be returned unless they are damaged, defective, or incorrect.
  • Opened or Used Products: Items that have been opened, partially used, or removed from their original packaging are not eligible for return, except in cases of damage or defect.
  • Change of Mind: We do not accept returns or issue refunds for items simply because you changed your mind or no longer want them.

 

  1. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team within the applicable timeframe via:
  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  1. Provide Details: Include your order number, a description of the issue, and photos of the product (if applicable, e.g., for damaged or incorrect items).
  2. Await Instructions: We will review your request and provide instructions for returning the item (if required) or processing your refund/replacement.
  • Return Shipping: If a return is approved, we will cover the cost of return shipping for damaged, defective, or incorrect items. For non-perishable returns (if accepted), you may be responsible for return shipping costs.

 

  1. Refund Process
  • Processing Time: Once your return is approved and, if applicable, the item is received by us, we will process your refund within 5-10 business days.
  • Method of Refund: Refunds will be issued to the original payment method used for the purchase.
  • Partial Refunds: If only part of your order qualifies for a refund, we will issue a partial refund accordingly.
  • Shipping Costs: Original delivery fees are non-refundable unless the entire order is returned due to our error (e.g., non-delivery).

 

  1. Replacements
  • If you prefer a replacement over a refund for an eligible item, we will ship a replacement at no additional cost, subject to availability.
  • If the item is out of stock, we will issue a refund instead.

 

  1. Your Responsibilities
  • Inspection: Please inspect your order upon delivery and report any issues within the specified timeframes.
  • Safe Storage: For perishable items, ensure they are stored appropriately (e.g., refrigerated) to maintain their condition until the issue is resolved.
  • Proof of Purchase: Retain your order confirmation or receipt as proof of purchase.

 

  1. Consumer Protection Rights: This policy does not affect your statutory rights under the Consumer Protection Act, 2002 or other applicable Canadian laws. If you believe your consumer rights have been violated, you may contact the Ontario Ministry of Government and Consumer Services or seek legal advice.

 

  1. Changes to This Policy: We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last Updated” date revised accordingly. We encourage you to review this policy periodically.

 

  1. Contact Us: If you have any questions or concerns about this Refund and Returns Policy, please contact us at:

Avesta Market
640 Sheppard Ave E, North York, ON, M2K1B8 Unit 1005
[email protected]
Phone: (647)6194-949

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